Media Library and subtitles makes the program freeze

Hello Asbjorn, 

Sorry to hear that you ran into this issue. 

Can I ask if all 3 of the computers that you tested the behavior on are managed by your organization? If so, please try doing a repair of your Storyline 360 installation on one of the machines by following the instructions listed in this article to see if this helps improve the performance. Note that you might need assistance from your IT staff to perform some of the steps. 

• Storyline 360: How to Fix Unexpected or Erratic Behavior

If the issue persists, please open a case with our support team here so we can take a closer look at what's causing the media library to slow down the application on all three of the machines. 

It happens on both my corporate issued PC (windows 10 laptop) but also my personal pc (windows 11 stationary).

I've attached a movie where you can see there is close to no lag in the English file with no subtitles but insane amount of lag, to the point where the program sometimes freezes, in the translated/subtitled version.

The Storyline files are otherwise identical.

Hi Asbjorn,

Thanks for adding more details and a video of what you are experiencing! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

Thanks again for reaching out!