Hi! I have two questions: If I click the editing button in the media library, it doesn`t give me options of editing programms. It automaticly opens the file in Paint. Do you know if there is a way to tell Storyline: let me choose between programms? I see on youtube examples that at least there should be some options like "photo" and also Camtasia (which I also have intalled). My Affinity Designer would be great to have as an option, too. And a second question: When I insert a picture from the content library 360, make it bigger and crop it to the size of the page, and after that I open the media library and edit the picture in paint (e.g. draw on it). After returning to Storyline I see that the drawing is there, but the picture ist not croped anymore. Maybe it`s hard to understand: I attach a video to show you. Is it just me? A bug? Thank you and I hope you are all having a good start into 2021!

Hello Claudia! Great question! Cropping the photo on the slide customizes the image on the slide rather than the file itself. If you're looking to crop the image entirely, I'd recommend using the crop tool when Paint editing. Here's a quick look at what I see on my end. Also, it sounds like the default app for images is set to Paint. You can change this in the Default Apps section on your workstation. I've walked through this in the video as well! Please let me know if you have any additional questions!

Hallo Lauren! Thanks so much for you video, I see my mistake with the first one, I pressed the wrong button. But still I don`t have the option to choose another app to edit the photo. Please see my video with me explaining.

Hello Claudia! I appreciate you sharing this video! It looks like all images are set to open in Paint. If you want to change this, I'd recommend looking at the Default App settings on your workstation. If you need additional help specific to your machine, a quick "Change Default Apps in Windows 10" Google search should do the trick!

Hi Lauren, i have the same problem as Claudia. And the "Windows Default Apps" hint doesn't change anything. Since yestreday everything was fine and i was able to choose the app everytime i edited a file. I think the problem started as i wanted to edit a file, that i copied from a powerpoint. The file was an .emf file. I changed the default app in windows 10 for .emf files but still nothing changes. I also tried to deinstall paint, an i was able to deinstall Paint 3d but Microsoft seems to like this tiny little app called paint so much, that i wasn't able to get rid of it. So i ran out of ideas how to fix this cause I'd loved to work like this. Maybe anybody can help how to change this back. Reinstall SL maybe?

Hello Christian! Sorry, you're running into this too! I'd recommend reinstalling Storyline to see if that does the trick. If the images from the Media Library still open with Paint, then I'd recommend connecting with a Support Engineer for additional troubleshooting.

Media Library: other programs and cropping

LaurenConnelly
Staff
4 years ago
Hello Claudia!

Great question! Cropping the photo on the slide customizes the image on the slide rather than the file itself. If you're looking to crop the image entirely, I'd recommend using the crop tool when Paint editing. Here's a quick look at what I see on my end.

Also, it sounds like the default app for images is set to Paint. You can change this in the Default Apps section on your workstation. I've walked through this in the video as well!

Please let me know if you have any additional questions!
Cloudy-Cloudson
Community Member
4 years ago
Hallo Lauren!

Thanks so much for you video, I see my mistake with the first one, I pressed the wrong button. But still I don`t have the option to choose another app to edit the photo. Please see my video with me explaining.

question.mp44.1 MB
LaurenConnelly
Staff
4 years ago
Hello Claudia!

I appreciate you sharing this video! It looks like all images are set to open in Paint. If you want to change this, I'd recommend looking at the Default App settings on your workstation. If you need additional help specific to your machine, a quick "Change Default Apps in Windows 10" Google search should do the trick!
ChristianAuerba
Community Member
4 years ago
Hi Lauren,

i have the same problem as Claudia. And the "Windows Default Apps" hint doesn't change anything. Since yestreday everything was fine and i was able to choose the app everytime i edited a file. I think the problem started as i wanted to edit a file, that i copied from a powerpoint. The file was an .emf file. I changed the default app in windows 10 for .emf files but still nothing changes. I also tried to deinstall paint, an i was able to deinstall Paint 3d but Microsoft seems to like this tiny little app called paint so much, that i wasn't able to get rid of it. So i ran out of ideas how to fix this cause I'd loved to work like this. Maybe anybody can help how to change this back. Reinstall SL maybe?
- LaurenConnelly
  Staff
  4 years ago
  Hello Christian!
  
  Sorry, you're running into this too! I'd recommend reinstalling Storyline to see if that does the trick. If the images from the Media Library still open with Paint, then I'd recommend connecting with a Support Engineer for additional troubleshooting.
ElearningImpact
Community Member
4 years ago
Hello here! I hope you are well 😀

I'm going to restart the post to know if there is something new?

I have contacted the support, but in the meantime, I was wondering if you have found a solution?

In my case, I would like to modify my images with Photoshop or SnagIt (not paint)

Thank you all and have a nice day
Cloudy-Cloudson
Community Member
4 years ago
No, I couldn‘t solve the problem, which is sad, because it would have been timesaving. Right now I don‘t need this option much.

I’m wondering if reinstalling Storyline worked for Christian.
BeccaLevan
Community Member
4 years ago
Happy to see my teammate, Phil, is lending a hand, Jonathan! I see Phil emailed a follow-up to you, so I'm hoping you keep at this with him to reach a resolution. I'll follow along in your case to provide any helpful feedback for folks here!

Claudia, I'm sorry to hear you're still facing this, and we want to help! I'd encourage you to also reach out to one of our support engineers here. They are fantastic and happy to help!

In the meantime, I'm hopeful that Christian will chime in with an update!
ElearningImpact
Community Member
4 years ago
Thanks for the follow up Becca 😀

We are trying some solutions with Phil, I will keep you posted if it works.

Thanks and have a great day.
ErichBuchinger-
Community Member
3 years ago
Same problem here :-(
Running a Win 10 machine with Snagit and installing Articulate/storyline from scratch did not work. Edit also starts Paint and offers no selelction menu. Same on my machine at work. Any clues or suggestions how to solve this problem?

Tnx for any replies!
LaurenConnelly
Staff
3 years ago
Hello Erich!

Thank you for letting us know this issue is affecting you as well. I've looked through similar cases, and I've noticed a few different solutions. I'd like our Support Engineers to step in and troubleshoot with your directly. You can reach them by submitting a support case.