Forum Discussion

ParkerRay's avatar
ParkerRay
Community Member
4 years ago

Memory Low?

Hello, I was building a large course in Storyline and I went to save it and wouldn't save, I got an error message saying that my memory was low...now I only had an 8 GB DDR RAM chip in the computer, I went out and bought and installed two 16 GB DDR RAM cards, so I now have 32 GB RAM ...I went to hit save again, and still go the same message that my memory was low??? There is no way that 32 GB DDR RAM will not suffice to save it. Can you please let me know what's going on?

I attached a screenshot of the error message.

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    I'm glad that Matthew has been able to pop in and help you here, Parker. 

    It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

    if you are still running into difficulty after the repair, please work with our team directly here.

  • ParkerRay's avatar
    ParkerRay
    Community Member
    4 years ago

    Thanks Matthew, I tried that and still get the same response...

    I'm thinking perhaps the file size is too large? Is that possible, it is over 1 GB.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago
    Hey Parker!

    I see you have a case open with our support team, and Lianne pointed you to these two threads:
    1. Question on how to merge 4 .story files into one project without merging all the slides
    2. Linking multiple Storyline projects.  
    She also recommends the following ways to streamline your production and reduce the file size of your courses:
    • Move persistent content to master slides.
    • Compress images/videos before bringing into Storyline
    • Break the course into different sections while you’re developing it. When you’re ready to publish, you may then import the other sections and publish the course as a whole.
    • Open the Media Library in Storyline and manually delete objects that are not being used.
    Lastly, you can check out this forum post regarding some best practices for lengthy courses.
     
    Feel free to let Lianne know if it helped or if you have any other questions!
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