Forum Discussion

Community Member

2 months ago

Solved

LMS showing low scores

I have a module containing quizzing. The only results slide is at the end. It shows passed/failed correctly but adds what seems to be a random score that the learner can see. Learners are upset they passed but only scored "30." I have scoured the storyline content to see where such a score is even coming from and I am unable to see any place such a number could be generated.
I have reviewed other similar issues already on the forum and cannot find the same issues in my module. I have used the SCORM cloud and there is no score showing there, only P/F and success.

IPC Its Everybodys Bussiness 2023.story36.5 MB

advice

storyline 360

SaraGallinger-c
2 months ago
Thanks Sam, I suspected as much and have set the LMS system team to investigate it.

2 Replies

SamHill
Super Hero
2 months ago
Hi SaraGallinger-c I can confirm that the content is not sending a score to the LMS. I tested on SCORM Cloud and checked the logs, and at no point is the score data model element used: https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=9f2a3f5c-2ab0-4b46-96b0-a1bbdca42848&courseTitle=Infection+Prevention+and+Control+is+Everyone%27s+Business

If the content was writing a score to the LMS, you would see at least one of the following in the communication logs. The absence of these suggests the score is coming from the LMS:

cmi.score._children

cmi.score.scaled

cmi.score.raw

cmi.score.min

cmi.score.max

I would recommend checking with the LMS administrator. Is the module part of a group of modules? Perhaps those modules have all been configured to assign a grade when they are marked as passed. For example, this module = 30pts, another module = 30pts and then a final module = 40pts. Just a theory, but the score is definitely not coming from the course.
- SaraGallinger-c
  Community Member
  2 months ago
  Thanks Sam, I suspected as much and have set the LMS system team to investigate it.

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showing low scores","id":"message:1218952","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:62930"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1218952"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1218952"},"body":"

I have a module containing quizzing. The only results slide is at the end. It shows passed/failed correctly but adds what seems to be a random score that the learner can see. Learners are upset they passed but only scored \"30.\" I have scoured the storyline content to see where such a score is even coming from and I am unable to see any place such a number could be generated.
I have reviewed other similar issues already on the forum and cannot find the same issues in my module. I have used the SCORM cloud and there is no score showing there, only P/F and success.

","body@stringLength":"592","rawBody":"

I have a module containing quizzing. The only results slide is at the end. It shows passed/failed correctly but adds what seems to be a random score that the learner can see. Learners are upset they passed but only scored \"30.\" I have scoured the storyline content to see where such a score is even coming from and I am unable to see any place such a number could be generated.
I have reviewed other similar issues already on the forum and cannot find the same issues in my module. I have used the SCORM cloud and there is no score showing there, only P/F and success.

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Hi SaraGallinger-c I can confirm that the content is not sending a score to the LMS. I tested on SCORM Cloud and checked the logs, and at no point is the score data model element used: https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=9f2a3f5c-2ab0-4b46-96b0-a1bbdca42848&courseTitle=Infection+Prevention+and+Control+is+Everyone%27s+Business

If the content was writing a score to the LMS, you would see at least one of the following in the communication logs. The absence of these suggests the score is coming from the LMS:

cmi.score._children
cmi.score.scaled
cmi.score.raw
cmi.score.min
cmi.score.max

I would recommend checking with the LMS administrator. Is the module part of a group of modules? Perhaps those modules have all been configured to assign a grade when they are marked as passed. For example, this module = 30pts, another module = 30pts and then a final module = 40pts. Just a theory, but the score is definitely not coming from the course.

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Thanks Sam, I suspected as much and have set the LMS system team to investigate it.

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