Forum Discussion
Microlearning Completion
Hey all. I'm trying to get our microlearning courses to read "Completed" on our LMS but so far, they're only reading "In Progress" when a user has finished. I've checked the settings on the Export menu and I'm pretty sure I've done everything correctly. Any ideas? Thanks!
Hi Paula,
Great question! I understand your LMS is reporting a Microlearning as "In progress" after a user has finished the course. I’m happy to work with you to figure out why this is happening!
Our first troubleshooting step is to test your course in SCORM cloud. Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Rise course. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.
Thanks for reaching out and I look forward to your response!
Hey John,
Thanks for your response. I tested the course in SCORM cloud and see that it says "Incomplete." I'm not sure if this means it's a problem with my Rise course. Please advise. Thanks!
Hi Paula,
Thanks for testing your course in SCORM Cloud.
Since you're still experiencing the issue, I went ahead and opened a support case on your behalf so we can have one of our support engineers troubleshoot the behavior with you. Someone from our team will be in touch shortly!
Was there any resolution to this issue? I am also having a problem with the microlearning showing as complete in my LMS. I tested in SCORM Cloud and there does not seem to be an issue there. I reached out to our LMS help desk and they are saying it is elearning. I am at a loss as this has never happened when I use regular Rise. This is my first time using the microlearning option in Rise. It will not show complete even though all of the elements are complete-I used text, images and one quiz question in it. I have check settings, it looks good to go but it will not register as complete.
Hi Susan! I'm sorry to hear that you are encountering issues with the completion of your Microlearning in your LMS.
You mentioned that it is working properly when tested in SCORM Cloud. Does the Microlearning open in a new window when launched from your LMS or does it open in a new tab? Try enabling the debug mode on your Microlearning course and share the logs with your LMS administrator for review. This should help them isolate and narrow down the possible cause of the issue.
Here's how to generate a debug log for Rise 360. If you’d like to know more about the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
Let me know if you need further assistance.
I was facing this same issue and found that clicking the down arrows to advance through the course will register a completion, while simply scrolling to advance will not.
Is it required to use the arrows to register a completion?
Hi James!
I tried my sample course in Scorm Cloud and just clicked the arrow at the beginning. I navigated through the entire Microlearning course by using the scroll wheel of my mouse. You'll see in this short screen recording (no audio) that it is still registered as "Complete" in Scorm Cloud.
Does your LMS open the course in a separate window or on a new tab? You can also enable the debug mode on your course to see a side-by-side communication sent from the course to your LMS.
Feel free to open a support case here if you continue to encounter issues with the completion of your Microlearning course.
I'm also experiencing the same issue that the micro learning is not registering as complete. Can you share the fixes implemented to correct this?
Hi Nathasha!
Sorry to hear you've also encountered this snag with your microlearning course not registering as complete!
In order to fix the issue, it would be helpful to narrow down if the problem is related to the LMS or your Rise course itself. As an initial troubleshooting step, we'd recommend testing your course in SCORM cloud. It's an online LMS environment that can be used to pinpoint the source of the problem.
Please share the results and I'd be happy to continue troubleshooting with you!
We are also experiencing this same issue.
Hi Marljo! Sorry to hear that you are experiencing the same issue. Have you tried testing your course in SCORM Cloud?
Testing in SCORM Cloud would help check if the problem is related to the LMS or Rise. If your course works properly in SCORM Cloud but not in your LMS, you can share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. If the course behaves the same in SCORM Cloud, please open a case with us. One of our technical support engineers will assist you.
Hello,
What is the completion requirement for a microlearning?
Are learners only required to view all content in order to return a Complete status?
I assume that the time spent per block is not counted.
For example, if a learner quickly goes through all content by viewing each block in less than 3 seconds, Rise 360 would still report a Complete status, correct?Please confirm. Thank you for your reply.
Thanks, Karl.
We have this issue as well (not registering as complete). We have found that is is mostly a problem with student's using Safari. Does anyone know if the browser could be the issue?
Hello kym!
Students shouldn't have any issues with Safari since it's one of our supported browsers. However, if you're uploading your course to an LMS, I'd recommend asking them if Safari is one of their supported browsers. Keep us updated!
