Forum Discussion
Missing Fonts (according to Storyline) but Fonts Exist in System
When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC. They are. I can see them in my fonts list and they are also in my Fonts folder. Once in Storyline, I can even select the font claimed to be missing from the Fonts menu. The problem is that it does not render it consistently or correctly. Is this a common problem and is there an easy solution?
112 Replies
Is there a way to get 360 to recognize fonts that aren't installed on the system directly, but are synced with cloud apps such as TypeKit?
I keep getting the message that some of the Proxima Nova faces aren't on my system, which is true, but they are synced via TypeKit. It'd be great if 360 would recognize web-based fonts. (Or, if it already does recognize them and I just need to do something on my end to activate this, please let me know.)
Thanks!
Fonts installed on your system using Typekit should work in Storyline. We've seen a few versions of the Proxima Nova fonts. Can you confirm that the particular Proxima Nova you're using is the same one found in the Adobe Typekit? Also, let me know what Windows version you're using.
If you can either share the font file or at least point us to where we can obtain it, that will be helpful for testing as well. Thanks!
Hey Carlos,
Thanks for sharing your file with the support team.
Looks like removing the font and re-installing was able to correct the issue for you :)
I, too, am still getting this error. I am running Storyline 3 Build 3.4.15731.0, released May 8, 2018. The last error I received was that I am missing Future Std Heavy but I confirmed it is installed on my PC. I am running Windows 10, 64-bit, version 1607. Screenshot attached.
Curious if this was ever resolved? I get this issue every single time I open any Storyline file. Exact same issue as the author, error message about a font that definitely exists in Storyline. It is easy enough to bypass the error, but it is a little annoying b/c I am in the habit of launching a large file and then walking away while it loads up. However, this error puts a wrench in my typical routine as it won't fully load until you bypass the error message.
Yes!! Save your textbox as default!
Blessings,
RolaBlessings,
Rola
Hi Mia,
What update of Storyline are you working on? The issue initially mentioned was fixed in an earlier update, (Storyline 3 is on Update 4 and Storyline 260 is on update 16) but you may still be seeing it if the fonts truly aren't installed or are not installed in the proper Windows directory.
You could always test by using a standard font that you know is installed such as Arial, Calibri, Open sans, etc.
Let me know what you find and we can keep troubleshooting from there!
Suddenly seeing this issue, too! Adobe Garamond Pro Bold, which IS installed, doesn't get recognized by SL 360, v3.16.15842.0.
Questiong now: Can it be ignored or will the project get another font now?!
Kind regards - Lars
YOu wrote about "the right directory" to instal the fonts in". Then what directory should the fonts go to? Windows - Fonts, right? Talking Windows 7 Enterprise, serice pack 1.
Hi Lars,
In my Windows 10 directory, here is where I find them all: C:\Windows\Fonts
Often for the font variations (i.e. Bold, Light, etc.) those each need to be installed separately. Another way to check is if that font is picked up by Word or Powerpoint as well, if it's not picked up there either I'd suggest reinstalling it to check!
Hi Ashley,
We are using the Serenity theme to create a certain set of courses and I am building a test at the end of the courses. The Serenity theme does not have the "fill in the blank" graded question and some other questions that we want to ask built into the theme so I simply created those graded questions from scratch. I am trying to use the font Oswald Light Headings for the question font but it's not an option when I build the question from scratch. How can I still use this font to maintain the same branding for this particular program when building a question from scratch? Also, shouldn't the font always appear as an option if it's in the system?
Thank you,
Cecelia A
Hi Cecelia,
That font is on the Serenity template, so we're looking into why you can't select it. We'll let you know as soon as we can about it!
Hi Cecelia,
Oswald Light isn't a font that is automatically installed when you install Storyline 360, but you can still use it on other non-Content Library slides in your course.
Simply select the text box, and manually type 'Oswald Light' in the font area. Now the text should adopt the Oswald Light font.
