Missing Fonts (according to Storyline) but Fonts Exist in System

Hi Lauren,

Not just getting it for Helvetica, I just got the error for three other installed fonts in a Storyline file I haven't open for a while and that haven't been opened by anyone else in between time.

My version is Storyline 360 v3.52.25247.0

Thanks

Fonts have always been an issue with Storyline. Im working with SL up from version 1...and its sad to say that it always has been an issue.

When someone makes a title...and someone else on another computer has to continue with it.. you might run into the problems of missing fonts. And even if you think you have the correct fonts installed...still Storyline might tell you fonts are missing.

What in my opinion should be added in Storyline is a packaging option to save your Storyline file together with any needed assets. Being Fonts and anyother external assets not directly in Storyline itself. Thus when packaging and sending a file like that, you are 100% sure your client or coworker gets all needed assets to continue working.

Hello Allyncia,

I'd like to ask a few questions to help clarify your experience. 

• Do the Acier and Philosopher fonts appear as options when you try to change the font in another application like Microsoft Word?
• Have you tried removing and reinstalling the affected fonts?
• Do the two options appear in the font section of your Storyline 360 installation?

To troubleshoot the issue, I'd first recommend reinstalling the fonts and making sure that they are appear as available fonts in Microsoft Word. If the fonts are available in Word but not in your Storyline 360 installation, do a repair of your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team here so we can take a closer look at what's happening. 

Has there been any resolution to the issue of Storyline 360 giving an error message about fonts not installed when they really are installed? I'm experiencing this with Adobe CC fonts which are "activated", available in all other apps, and visible in system fonts, but Storyline won't recognize. Looks like this is yet another recurring Storyline issue lasting many years without resolution. I've tried uninstalling, reinstalling, installing older versions of Storyline 360, having another person who isn't having an issue save the file and send back to me, deactivating and reactivating fonts, restarting after each, with all apps and Windows 10 OS up to date. 

I'm literally making one final revision to a 100+ slide course and was going to publish for LMS today, but can't do a thing now.

Has anyone been able to resolve this? Thank you in advance!

Hi Melissa, 

Sorry to hear that you are still encountering the fonts issue even after performing the troubleshooting steps that you listed. Instead of doing an uninstall of Storyline 360, try repairing Storyline 360 by following the steps listed in this article to see if this helps. If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening.   

Chiming in from November 2023 - this is still a problem, albeit an intermittent one. Upon restarting Storyline, Adobe fonts installed on the system suddenly were not recognized when they had been before. Close Storyline again and reopen it, still an issue. Close it again and reopen it again, suddenly it recognizes the fonts.

There is progress, but it's a frustrating bug that still crops up.

Hi, Erin!

Thanks so much for reaching out and detailing what you're experiencing. I'm happy to help troubleshoot!

• Is this happening with one specific file or multiple files? If you import your slides into a new Storyline project, does the issue remain?
• Have you tried uninstalling the fonts and reinstalling them?

If you're willing to share your file with our team, I'd be happy to take a closer look at what's happening. You can upload it here or share it privately in a support case. Once troubleshooting is completed, we'll delete it from our systems.