Missing Fonts (according to Storyline) but Fonts Exist in System

Hi Kymberleigh,

I made a note on your support case, and our team will be in touch with you as soon as possible! 

I can attest that the missing font issue is still a problem.

I get the Missing Font notification (screenshot attached). If I look for the font (which is definitely installed on my system, and in use elsewhere) in the drop-down font face list it will not appear, but if I type it into the font face box manually, it will complain that the font is not on my system and ask if I want to use it anyway (screenshot attached). When I do this, as has been noted in previous posts, the text will be in the desired font face.

So, this harmless bug is not yet resolved.

So sorry you're still dealing with this, Gregg. And to be sure, what version of Storyline are you using? Is it Storyline 3 or Storyline 360?

The problem is still occurring I'm afraid.

I'm using Storyline 360 and I'm having the same issue with Helvetica.

The font is definitely installed, I can see it in other software (PPT, Illustrator) but Storyline displays message about Helvetica missing.

Sorry you're seeing this problem again, Joanna. Could you share a screenshot of the HelveticaNueueLT Pro font in your Windows Fonts folder? In the meantime, we'll do some more testing to try and recreate this problem on our end. Thanks!

I am having this issue with Japanese fonts MS Mincho and Yu Mincho using Storyline 360.

Hi Maryam, 

Have you also double checked that you're on the latest update of Storyline 360, Update 14? And check you look into your Windows font folder to ensure those fonts are installed locally as well?

Hi

I am also having same Issue. I just upgraded to 360 and it  says that font Swiss 721 is missing. In storyline 2 that I still using as well it is everything OK. But it is very strange as it show in the font box but when I want to export it does not recognize it and turns into a very weird fonts.

Any quick help?

Attached the screeshots

Thanks

Carlos

Hi Carlos,

You mention exporting it, but does that mean you are publishing and then uploading to that published environment? Is that when you are seeing the issue?

I know viewing locally can cause some issues, so I wanted to be sure you weren't viewing the published course locally vs viewing in the intended environment.

Did you check your Windows font folder as Ashley shared above?

If you need us to take a look, you are welcome to share the .story file and the font file with us. If you can't share here in the forums, you can share here privately.