Forum Discussion
Missing photos, illustrations, icons and videos from the content library?
Can anyone help with missing photos from the content library? When I first open Storyline 360 I have 15 to 20 photos, but then the rest do not download. Is there a setting in the setup or am I missing some information to be able to get images from the content library?
thanks,
David
17 Replies
Hello David and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know what you are experiencing when trying to use the Content Library.
I'd work on allowlist the domains listed in this article for Content Library use as a start and let us know if that works better for you.
If you're still having trouble, we may need to share some additional information for your firewall, so feel free to reach out to our support team directly here.
Or did you change the default display order? Sometimes I can see photos after I have loaded a few screens.
This is happening to me as well. Did you change the whitelisting domains?
Hi Lara!
The article Leslie share here is up to date, and we haven't changed those allowlist domains or the display order.
Do you notice a difference when you access the Content Library while on your company's network versus outside of the network?
It is definitely something from our side, but it was working earlier in the year, which is why I wondered if you added one or changed the priority of which photos to search through first.
Hey, Lara. Yikes, that does seem odd!
It sounds like you may have done this already.. 😊I would touch base with your IT team and let them know about this behavior, and that Content Library loaded without any issues before.
If your team's insight points to any issues on our side, feel free to connect with our Support Engineers. We're ready to help!
Im having same issue. I've checked that all the domains are added. I've checked that the endpoints are all upated. This issue is still happening.
Hi Jennifer,
Thanks for contacting us and sharing what you are experiencing with Content Library as well. Since you've already done some troubleshooting, I've opened up a support case on your behalf so that you can work directly with our team to get back up and running. You should be hearing from someone soon.
Thanks so much!
No problem, Jennifer!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi
Content library for illustrations have disappeared. This has happened numerous times after Storyline updates. Can you confirm when you are going to start testing updates before release so users dont keep on having this experience?
Thanks
Hello Malcolm!
Sorry for the trouble! We are also seeing intermittent performance issues when searching the content library for images, illustrations, and videos. To confirm, this isn't an issue with the update but an outage with one of our providers. We are working with our providers to resolve this! I'll let you know as soon as this is resolved.
You can select Subscribe to Updates on https://articulatestatus.com to receive notifications when the Content Library is fully back up and running.
Hi everyone!
I wanted to jump into this discussion to share that the Content Library 360 illustrations, images, and videos are now loading as expected. We’ll continue to monitor performance for any recurring issues. Thank you so much for being patient!
Hi
I am seeing no images or icons. Please help!
