Forum Discussion
moodle 2.7 not tracking progress of SCORM published in Articulate
Our company is using Articulate for years. we were using moodle 1.9 it was working fine, until we change our moodle version to 2.7.
The problem is most of our students are out of the country and the issue is their progress is not saved to the database. This problem is not happening on students who access the site in the same domain(in the company).
Any idea is welcomed.
10 Replies
Hi, Yohanis -- Sorry to hear of the issue you are experiencing, and as I cannot provide support for Moodle itself, I will need to defer to the community for additional ideas there.
One thing we can check is, as this pertains to an LMS, have you tested your course in the SCORM Cloud to see how it behaves there? You may also find these links on troubleshooting LMS issue to be helpful:
How to Troubleshoot Your LMS with SCORM Cloud
If issues persist and your course functions without issue in the SCORM Cloud, you may want to reach out to your LMS directly for further assistance.
the problem persists only when our students access Moodle out of the
domain. Did the security certificate affect the SCORM communication from
the client to the database? I'm asking this because our Moodle site still
have no security certificate and if it is really the problem we are willing
to purchase the certificate.
We set Storyline player options to Never resume, the tracking option when publishing for LMS to Passed/Incomplete. We also set the Moodle SCORM activity Force completed parameter (under Compatibility settings) to Yes.
Thanks John for poppin in to assist Yohanis here.
Hi there. I have the same problem: Scorm 1.2 (articulate), moodle 2.7.
Sometimes (1 user on 20) the progress and grade of the student is not registered in Moodle. Scorms are very simple, 20 slides and the penultimate slide assign the grade "1" to the student (otherwise it remains 0)
That's a big problem because when the problem occurs the student must view the Scorm again. I tried to change Moodle settings (auto commit, timeout, cron) but the problem still persist.
Attached you can see my "evaluation" parameter in Moodle (it's in my mother tongue, sorry).
Hi Davide,
I'm sorry to hear some of your learners are running into this trouble. It can be tough to nail down a problem that happens to only 1 out of 20 learners, but I can try and help you narrow it down:
- Is this an issue you've been able to recreate yourself?
- Have you noticed a trend of this problem happening in certain web browsers?
- Have you tested the output in another environment like SCORM Cloud?
Yep it's really tough :-(
I haven't been able to recreate myself the "grade missing problem". It occurred sometimes a similar problem: that "resume the lesson" doesn't start from the point where i left, but restart from the beginning.
Our helpdesk always ask to users OS and Browser, and there is not correlation: WIN/IE, WIN/CHROME, MAC/SAFARI
I have not tested our scorm to Scorm Cloud. We could try also if it's hard: I am not able to replicate the problem on Moodle itself, I don't know if I can discover something with Scorm Cloud. But I will try.Thank you so much.
PS: we use articulate 2! But we will upgrade soon.
Hi Davide! Thanks for doing that troubleshooting. The only other information I could offer is about exceeding SCORM data limits. It doesn't seem like that could be the issue your course since you describe it as being relatively simple, but I don't want to miss anything important!
Hi David,
I completely understand your pain here. Currently I have content coming from 3 developers in both storyline and rise format and as you said, 1 in 20 will have progress issues. They will complete the package and but it wont register in the lms, they return to the package and it takes them back to another page earlier in the package.
Alternatively they will complete a storyline slide but the next button for instance fails to load or force the package to the next slide, and its only when I log in as them from a different browser can i force it to progress.
At another institution 2 years ago the problem was so bad that we had to remove any activity or 'outcome' components from the package, recreate these in the lms and set the package to complete based on did the student view it, not a complete/pass or grade outcome.
If anyone else is experiencing these problems where there is nothing wrong with the package itself, yet intermittently students progress fails to be logged, id love to know how you got around this? Since there is nothing wrong with the package is there anything you have done to minimise the risk for courses where you must return a completed status to the lms?
Hi can anyone please let me know how can i show percentage of course viewed in moodle with scrome uploaded file. my concern is i have 50 slides in my scrom file if user clicks 20 or 25 slides then it has to show 50% course is completed for user. and if he agian logged in for same course it has to show from 25 slide i mean resume the course in scrom for moodle.
