Forum Discussion

SibaPrasadPadhi's avatar
SibaPrasadPadhi
Community Member
7 years ago

MP4 output always show a blank white frame ...

Hi Whenever, i published the storyline output as MP4 video the first frame always having a blank white frame, but its not showing the slide image for the first slide? Is this bug in MP4 publishing...
storyline 360
RenGomez's avatar
RenGomez
Staff
7 years ago

Hi SibaPrasad,

Sorry to hear the first image in the published video isn't showing! Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with me here. I'll delete it when we nail down what's going on!