Hi Whenever, i published the storyline output as MP4 video the first frame always having a blank white frame, but its not showing the slide image for the first slide?
Is this bug in MP4 publishing in Storyline 360? and how to fix this?
Sorry to hear the first image in the published video isn't showing! Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with me here. I'll delete it when we nail down what's going on!
I'm happy to investigate! Which version of Storyline are you using?
Unfortunately, we didn't hear back from SibaPrasadbut it would be helpful to see a file where this is occurring. Would you mind sharing your file with us either in this discussion or using this private link?
I submitted a ticket and was directed by your support team to use Replay in order to establish a preview image for my videos. Replay is a good solution.
Hello, I'm having the same issue and wonder if you could share details of the Replay workaround? I have a Storyline course that I've published to MP4, am inserting into a Rise course, but the inserted video doesn't display the first frame image - just a blank white screen. Is there any way to choose an intro/thumbnail image in Storyline without involving another tool?
When publishing a Storyline course to MP4 and importing it into Rise, this will display the first frame of an MP4 video as the thumbnail. The workaround here is to:
Insert the published MP4 video into Replay 360.
Then insert an image that will appear before the video starts.
Now republish the video as an MP4 and insert this file into the Rise 360 course.
The image will now appear as the thumbnail instead of a blank screen. This guide provides more details on adding images to Replay 360 here:
Hi Articulate Staff, i ran into the same problem today. While a workaround of editing out the first frame of the video i published in storyline did the trick for me, i still think this should be addressed as a bug in storyline. Why does Storyline publish videos with a white frame in the beginning? I think i should be able to decide how my published video looks from start to finish. And using the workaround takes up time and ressources in the production process.
7 Replies
Hi SibaPrasad,
Sorry to hear the first image in the published video isn't showing! Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with me here. I'll delete it when we nail down what's going on!
Hi there. Did anything come of this discussion? I have the same issue and I've spent the better half of a day trying to find a workaround.
Thanks. Doug.
Hi Doug!
I'm happy to investigate! Which version of Storyline are you using?
Unfortunately, we didn't hear back from SibaPrasad but it would be helpful to see a file where this is occurring. Would you mind sharing your file with us either in this discussion or using this private link?
We'll report back with our findings!
Hi Lauren,
I submitted a ticket and was directed by your support team to use Replay in order to establish a preview image for my videos. Replay is a good solution.
Thanks for following up on this.
Doug
Hello,
I'm having the same issue and wonder if you could share details of the Replay workaround? I have a Storyline course that I've published to MP4, am inserting into a Rise course, but the inserted video doesn't display the first frame image - just a blank white screen. Is there any way to choose an intro/thumbnail image in Storyline without involving another tool?
Thanks!
Karen
Hi Karen,
Happy to help here!
When publishing a Storyline course to MP4 and importing it into Rise, this will display the first frame of an MP4 video as the thumbnail. The workaround here is to:
The image will now appear as the thumbnail instead of a blank screen. This guide provides more details on adding images to Replay 360 here:
Please let us know if you have any questions!
Hi Articulate Staff, i ran into the same problem today. While a workaround of editing out the first frame of the video i published in storyline did the trick for me, i still think this should be addressed as a bug in storyline. Why does Storyline publish videos with a white frame in the beginning? I think i should be able to decide how my published video looks from start to finish. And using the workaround takes up time and ressources in the production process.