Forum Discussion
MP4 Videos not loading on iPad
Hi Steven,
I haven't tested the course on mobile, but it does the same thing across multiple browsers - chrome, safari and edge. I tried using Handbrake and I thought it might work because for a second, the video plays, then freezes. But because the action is set up by a trigger, the course still opens and the layer is hidden once the selection is made.
Hello FredHarrisJr,
Thanks for confirming where you've tested this so far. It's helpful to know that you are experiencing this across multiple browsers after utilizing Handbrake to re-encode the videos.
- What file size are these videos that you are including in your course?
- I want to confirm that the maximum file size for videos in Storyline is 2 GB each.
- You mentioned that a trigger activates this behavior. What trigger setup are you utilizing for the videos within your slide?
- To understand your setup better, it would be beneficial to take a closer look at your .story and video files. You can also send a screen recording of this behavior. If privacy is important for your content, our team can have an NDA requested within a support case.
Looking forward to hearing from you!
Hello Luciana,
There are a total of 5 animations/videos. Each one is between 4 and 6mb. We do have strict confidentiality rules, but I will try to strip the content and send something tomorrow via support case.
This is how the triggers are set:
- Users have an option to choose between 4 topics.
- All topics are on layers (4) Each layer contains a separate animation.
- Once they choose a topic, the layer opens, the animation plays, a URL opens to the main content and the layer gets hidden.
I will reach back out tomorrow so that I can hopefully send the file. Thanks.