Forum Discussion
MP4 Videos not loading on iPad
Hi Steven,
I haven't tested the course on mobile, but it does the same thing across multiple browsers - chrome, safari and edge. I tried using Handbrake and I thought it might work because for a second, the video plays, then freezes. But because the action is set up by a trigger, the course still opens and the layer is hidden once the selection is made.
Hello FredHarrisJr​,
Thanks for confirming where you've tested this so far. It's helpful to know that you are experiencing this across multiple browsers after utilizing Handbrake to re-encode the videos.
- What file size are these videos that you are including in your course?
- I want to confirm that the maximum file size for videos in Storyline is 2 GB each.
- You mentioned that a trigger activates this behavior. What trigger setup are you utilizing for the videos within your slide?
- To understand your setup better, it would be beneficial to take a closer look at your .story and video files. You can also send a screen recording of this behavior. If privacy is important for your content, our team can have an NDA requested within a support case.
Looking forward to hearing from you!
Hello Luciana,
There are a total of 5 animations/videos. Each one is between 4 and 6mb. We do have strict confidentiality rules, but I will try to strip the content and send something tomorrow via support case.
This is how the triggers are set:
- Users have an option to choose between 4 topics.
- All topics are on layers (4) Each layer contains a separate animation.
- Once they choose a topic, the layer opens, the animation plays, a URL opens to the main content and the layer gets hidden.
I will reach back out tomorrow so that I can hopefully send the file. Thanks.