Forum Discussion
Multiple audio clips on one slide
Did something change with this new release regarding adding more than one audio clips to a slide?
I just inserted a 2nd audio clip at the end of a slide where the clips do NOT overlap on the timeline, but in Preview the Close Captions shows both at the same time which doesn't coincide with the timeline. The CC (2nd image) in this example was captured at the beginning of the slide where this is only one audio file on the timeline. (I blurred some of the CC.) I have added multiple audio clips many times before and never had issues with CCs displaying at the same time.
Hello everyone,
I have some great news to share! We just released Update 104 for Storyline 360, which includes new features and important fixes.
One of the fixes addresses an issue where closed captions from multiple audio files could stack on top of each other when using the seekbar. This bug was resolved in a previous update, but had resurfaced, and it’s now fixed again in Update 104.
To install the latest update, launch the Articulate 360 desktop app on your computer and click Update next to Storyline 360. You can follow our step-by-step instructions here.
Please let me know if you need any additional help.
9 Replies
are you pausing the audio at any point, perhaps showing a layer, only a guess because this shouldnt happen.
No, I just inserted the additional audio clip at the end of the timeline with its own CC. When I went to Preview it, both the CCs display at the same time as shown in the image. I did not pause, and there are no layers on the slide. Just a single slide with 2 separate audio clips that are staggered on the Timeline. Have never had this happen before.
Hi KimberlyLoco968,
I'm sorry to hear that you encountered this behavior. Closed captions should not stack like that when previewed. We are currently monitoring a bug that causes closed captions to stack on top of each other if the seekbar is used to jump to specific points in the timeline. Would you be willing to share a copy of your project file here or privately by opening a support case so we can test to confirm if you're being affected by this bug? We'll delete it when we're done!
I wasn’t able to replicate the same behavior, no matter what I tried. Could you try reproducing it in a new project and share the file for troubleshooting?
I am seeing the exact same problem as KimberlyLoco968. I'm solving by combining audio files into one.
Hi, all!
I have some great news to share. We just released a new version of Storyline 360 (Update 100), which included a fix for closed captions that showed up earlier than expected and could stack up on each other while using the seekbar.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find step-by-step instructions here.
Please let us know if you have any questions by posting here or reaching out to our Support Engineers directly.
I am experiencing the same problem. I have multiple audio clips on the base layer (no layers), they are separated on the timeline (like the example above). They look fine when previewed but when I publish to 360 the CCs double up when I drag the timeline back.
Hello ElizabethL,
Thanks for reaching out! Is this happening in any other project files, or just this one?
I'm curious if you notice any change if you import your current slides into a brand new .story file.
If you're still having trouble, would you be willing to share a copy of your project here or privately in a support case? We'll be sure to delete your file when we're done!
Hello everyone,
I have some great news to share! We just released Update 104 for Storyline 360, which includes new features and important fixes.
One of the fixes addresses an issue where closed captions from multiple audio files could stack on top of each other when using the seekbar. This bug was resolved in a previous update, but had resurfaced, and it’s now fixed again in Update 104.
To install the latest update, launch the Articulate 360 desktop app on your computer and click Update next to Storyline 360. You can follow our step-by-step instructions here.
Please let me know if you need any additional help.
