Forum Discussion
Multiple audio files in one slide overlapping
Hi there,
I have multiple audio files in one slide. When I play the slide (preview-published) it's fine, but when I pause the seekbar after completion of first audio file, and replay it (using the icon on the right side of seekbar), audio files play together.
If I pause when the third audio is playing, and replay the slide, 3 audios (1,2,3) play at the same time and so on.
One solution is to combine audio files using a third-party software but I'd like to find the a better one.
Could you please share your experience?
19 Replies
If anyone can assist it would be great - I'm having the same issue - I only want the user to listen to audio for the rectangle that's clicked - and disabling all other rectangles - and stopping all other audio being played at the same time.
Hello Melika and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing that you're running into a similar issue.
Do you have triggers on each rectangle to play the correct audio file while pausing the others?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you for assisting Leslie - I uploaded the file.
Melika Thornton
Executive Assistant to:
Rick Salanitri, President
DELTA Flight Products, LLC
3980 Tradeport Blvd, Suite 1200 ATL, GA 30354
Office: +1 404-677-0401 | Mobile: +1 404-394-7414
Email: melika.thornton@dfp.delta.com
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Thanks, Melika. I've sent you a reply via e-mail from your support case.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
2nd file in 2 days - loosing my wits!!
Each slide has its own audio track, no links or triggers, and it doesnt require a pause to hear it in the MP4. I have scoured these files. This one is playing slide 18 over slide 3 then continues the end part. I cant get it to stop. Removed all audio and re-added. Review360 - PERFECTION. MP4 has multiple personalities.
Hello Kate!
I apologize for the issues you are having with your audio.
I've opened a support case on your behalf, so you will be hearing from one of our support engineers shortly. You are in good hands, but if you need additional assistance, feel free to reach out in the case.
We're experiencing this issue too. Multiple audio files arranged on the timeline to play in sequence, one after another - with a little space on the timeline between them. Sometimes the audio all plays at once, and sometimes it doesn't. Has anyone found a good fix for this, or is the only "solution" to combine all the clips into one?
Also - the screen times out if it's not actively being touched on this same slide. The audio tracks can be a little lengthy and if the learner doesn't keep touching the screen it falls asleep. This also reset the full-screen mode (on Android devices) which is super annoying. What can we do to solve the sleeping screen?Hi CRios​!
Sorry to hear audio from your Storyline course is not playing back as expected!
We're currently tracking a bug in Storyline that produces behavior similar to what you've shared. This bug causes multiple audio files with different timings to overlap when the seekbar is dragged while viewing the course on a mobile device.
I understand the behavior appears sporadic. However, it's possible that the affected learners were the ones who manually scrubbed the seekbar during playback. If you're comfortable sharing a copy of the affected .story file we'd be happy to check and confirm if you're being affected by the same issue. Feel free to upload the file here in the discussion or privately through a support case.
Also, on many Android devices, the screen will automatically enter "sleep" mode after a period of inactivity. That behavior is managed by the device's OS and not Storyline 360. On the learner's Android devices, I suggest increasing the screen timeout duration to a higher value, or "Never" if possible.
Looking forward to hearing from you!
