Forum Discussion
My Articulate Story crashes after some navigation
Hi everyone. I wonder if anyone can help. I created an story with some basic navigation, but when the user clicks the story's buttons and uses the home button to return to the base layer, it eventually freezes and the base layer doesn't load. If you'd like to replicate this, try loading each of the three sections and bouncing between the button menu on top. Eventually, the story will free when you hit the home button.
This behaviour is not consistent in behaviour, but does seem to always happen.
I do have some javascript and variables in this story to make the story reset after 30 seconds of inactivity, but when I removed them in testing, it still freezes.
Any help is appreciated.
https://360.articulate.com/review/content/cbac3441-ac2f-43ba-a5ab-6b22bb52d3f5/review
2 Replies
Just to add some added insight: I've tried removing the Gif on the base page thinking that loading it is causing the browser to run out of memory, but it still seems to crash.
Hello JulioPalacios,
Thank you for sharing your published Storyline course and for detailing the steps you’ve taken so far. I was able to replicate the behavior you described, where the project takes some time to return to the home page, especially when navigating between the first and third sections.
To help us investigate what’s happening, it would be very helpful if you could share your Storyline course file with us. You can upload it here, or privately in a support case if you prefer. This will allow our team to take a closer look and provide more targeted assistance.
Thank you again for your thorough explanation and for working with us to resolve this issue!
