My text box disappears or text is larger when published

I have checked both these settings (slide dimensions for output and DPI) and both were set as the above links indicated they should be. i am using a template I downloaded from the Articulate website, could that have something to do with it? I am not sure what else to check. Someone else had advised it could be because its not a font supported by Articulate so I changed everything to a common font type (Arial). I think it has something to do with the Slide Master. Is there a setting I am missing to make sure text on th slide master makes it when the file is published? Thanks for your help.