Forum Discussion
New Custom Rise Blocks not Appearing in Review
This is also occurring with me. Blocks show up in preview and in a pdf export but not in review. Is there an open ticket???
Hi all,
Thanks so much for reaching out about this!
I created a sample course and added a custom block at the end, which is a pyramid diagram. Here's a quick recording of what it looks like when published to Review 360. I'm using Chrome Version 139.0.7258.155. If you're unable to see your custom block when published, I have a couple of questions to help me better understand the issue.
- Have you tried using a different browser or incognito mode?
- Does this happen with any type of custom block or a specific one?
- Does this happen across multiple courses?
- If this is happening when viewing the course in your LMS, have you tested it in SCORM Cloud?
Since I'm unable to replicate this behavior, I'd like to test a copy of one of these courses if anyone is comfortable sharing with our team. We delete all files once troubleshooting is complete. CarrieDiRisio-3, I see you opened a support case with my teammate, Janina. If you're willing to share your a copy of your course with them, they'll be happy to take a closer look at what's going on!
Hi Kelly,
I had tried different browsers etc. to no avail--but oddly I am now able to see it in review. I assumed it was a bug that was addressed in the backend. I haven't published yet but am hopeful that since the issue was solved in review mode that it will now work in publish.
Thanks,
Kim
Hi, everyone!
I wanted to circle back and confirm that our team fixed an issue where some custom blocks were not appearing in the published output. If you're still experiencing this, please try republishing your course, and let us know if the issue persists!
