Forum Discussion
NEW IN RISE 360: Closed Captioning
We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions...
Hi Kathy!
Do you see the CC button in the video player? If so, do the captions appear when you click that button and select a language?
If you're still having trouble, please send us your Rise 360 course Share link by clicking here. We'll get you back up and running!
Yes the option for cc appears and the option in Spanish (which is the vtt file I uploaded) but when I play the video, even though the option is selected, the captions do not appear. I have sent a link to the course through your customer service link
Check the VTT file? Does the first line have WEBVTT there?
I found that if it is not the first line, it does not work.
I added the WEBVTT to the beginning of my file, and it still does not work.
Hi there, Eileen! To make sure your closed captions show, click the language option after clicking the CC button:
Let me know if that option isn't working for you! You can share a link to your course in your reply, or connect with us privately by clicking here.
Thanks Darren...this is absolutely what was causing mine to not show up in preview.
