Forum Discussion
No Audio on mobile devices
We're running into a weird issues with Review, where the audio to the slide doesn't play but the slide will continue to play even though there's no audio. That has happened multiple times, and a few times the audio was playing fine on one slide and the next slide it was like muted and we couldn't get it to come on.
Has anyone run into this issue before?
15 Replies
Thanks! That solved almost everything.
On this project, what you see is a stock video of fish without audio, and I've placed a video behind it that has the audio I want. the audio plays great on a desktop, but for one reason or another, it won't play on mobile. Your solution solved everything else (and elicited a facepalm on my end), but I can't figure out why the audio on that title page won't play. Any ideas?
Hello Robbie!
I'm seeing the same on my end with the first video of the fish is playing without audio! Have you tried converting the video with the audio to .mp3 and then importing just the audio rather than the video?
If you are comfortable sharing the file, I'm happy to take a look! You can attach the .story file to this public discussion or upload it privately in a support case.
Lastly, no need for a facepalm! Simple fix that I'm happy I could help with.
Hi!
We're running into the same issue with audio not playing in Review 360 on mobile devices but playing fine on desktop/laptops.We turned the ringer on an iPhone, and the audio played as expected. However, if the device is connected to a Bluetooth headset/earbuds, the audio will not play.
We have been using Review 360 for several years and never had this issue. Any ideas why this is occurring and how to fix it?
Hello Christina!
I've responded to you in this thread. We can continue the conversation there.
