Forum Discussion
No audio on speaker for iOS devices for Storyline 360 output
Hi guys,
I tried my published courses on iPhone, iPad (Safari and Chrome), and there's no audio on speaker. Unless I plugged my headsets in, otherwise, I cannot hear any thing.
I tried both on Amazon S3 and Scorm Cloud with several courses, and I got the same result. NO AUDIO ON SPEAKER.
I have the latest version of Storyline 360 v3.7.12674.0. When I publish, I always use standard setting from Articulate and select HTML5/Flash fallback.
This is SUPER urgent for me!
Thanks,
Virak
Thanks for posting this solution Kailas. Now I know why my iPad wasn't playing the audio! Whew.
Glad this helped Janis!
This helps a lot.
Is there a fix in for this in the future? It isn't intuitive for our users since on my iphone I can hear everything else through the speakers....
Hi, Stephanie. Appreciate you sharing your experience with us, and glad to hear Kailas' tip helps in the meantime!
No ETA on a solution as of yet, but I promise we'll keep everyone here in the know on any new insight. Here's an inside look at how we tackle bugs once they're reported!
Hello everyone!
I wanted to update this discussion and share that we are no longer seeing this bug, iOS (iPad tested) mute/do not disturb does not prevent Rise audio/media from playing through iPad speakers, in our latest version of Storyline 360.
I'd recommend using Storyline 360 (Build 3.61.27106.0) or later.
You can reach our Support Team in this discussion or privately in a support case.
