No publishing to word

Hi Pa,

Thanks for writing in. I'm happy to help find a fix! A few questions to get started:

• What happens when you try to publish for Word? Does the app crash, an error appear, or?
• Which version of Microsoft Word are you using? Storyline 360 supports Word 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only).
• Is Word installed in the Parallels, Windows environment?

Hello Katie,

• When I publish, it will either freeze, or if I try again then it will say that it's been published. See attachment.

• I have Microsoft Word version 16.43, probably from November 2, 2020.

• Word was just installed on my Mac, not in the Parallels, Windows environment.

We’re experiencing the same issue at our company. 4 Articulate 360 users cannot publish their courses to Word. Here is more information:

Timing
I could publish a Storyline 360 course to Word on 10/14/20.
On 12/1/20 and 12/7/20, the publishing process did not work for me.

Articulate 360 & Storyline version
All Articulate software is up-to-date

Device
We all of us use PC laptops

System type
64-bit operating system, x64-based processor

Windows
Windows 10 Enterprise version 1909

What happens?
I chose Word as my publishing option.

I’m publishing the course to a local folder
Properties: Show layers & Show slide notes are checked
Screenshot size: Medium

When I click Publish, the software clocks for a second and the Publish window is greyed out. (Normally the publishing process takes a minute, not a second)

The Publish successful pop-up appears but there is no Word document in the location I chose

When I click the VIEW DOCUMENT button, nothing happens.

One more piece of information:
I reviewed Vincent’s post above to confirm my Articulate project’s translated language has been added to Word’s language options. The course is in English and my preferred language option is set to English.

Hi Linda!

Thank you for these details! So helpful!

What happens when clicking open in the publishing window rather than View Document? Can you click the .doc file and open in Word? Here's a quick Peek of these steps.

Hi,

Was there a resolution to this? I tried publishing to Word today for several different .story files and some of them published and some did not. Same result as above for the ones that did not publish: It says it's done and gives me the blue button to view the document, but clicking it opens nothing and there is no file in the designated folder. 

I too am running 64-bit Windows 10 on a PC.

Thank you in advance for your help!

-Amee

Hi Amee and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're running into a similar issue when publishing to Word.

We have not heard back from Linda, so I do not have an update to provide there.

It sounds like your publishing issue is more intermittent, which is different than the users were reporting here where the publishing did not work.

With your permission, I'd like you to share one of your .story project files displaying this issue with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

I was on vacation over the holidays and have not completed the steps that Cleo recommended. I'll get to this soon. My company has very high information security standards so completing some of the steps will take time because I don't have administrative privileges on my work laptop.

Has this been addressed?  It seems like it's an ongoing issue that many people (myself included) are having.  It needs to be addressed ASAP.  Is there a workaround?  

I now have a tech support resource at my company who is helping explore the issue in our environment.

Is there any chatter at Articulate of having a "publish to Google Docs" option, for us users who don't have Microsoft Word?