Forum Discussion
no sound on mobile devices
I am creating elearning lessons using articulate storyline 2. They work fine on a desktop but do not play the sound at all from a mobile device. I am publishing my lessons as html5 but not for articulate player for mobile devices. Can anyone help me?
20 Replies
Hi Heather!
As you can see here, I did not hear back from Laurie so I do not have an update to provide there.
I'm not sure if you are describing the behavior of the button on the side for silent vs audible alerts, but this is a setting that people can control the behavior of in settings, so you may want to be sure that it is on.
Be sure that the users are viewing in a supported environment as defined here as well.
If there is something that you would like for us to take a look at, you are welcome to share your .story file here or if you need to share privately, you can do so here.
Hello Reeta! If you could share how you were able to solve it, that could certainly assist someone that runs across this thread in the future :)
I need help with this, also. I just created a new SL360 project, added an MP3 as audio track to a slide, published for Web using HTML5/Flash fallback. Plays fine in Desktop web browser, but audio does not play on iPhone nor iPad, all devices have latest OS updates.
UPDATE: My issue was simple: the hardware Silent switch was engaged on iPad and iPhone. This behavior is contrary to all other media in iOS--Music, video, youtube.com, etc., all play properly even when the hardware Silent switch is engaged.
Hey Aaron - Glad you were able to get that figured out and I appreciate you chiming in to share the solution.
Welcome to E-Learning Heroes as well!
I wondered if there was any solution to the volume on the storyline not working unless the hardware silent switch is engaged on an iPhone? It took me quite a lot of troubleshooting before realizing this was the case and found this forum. As Aron Lyon pointed out, it is contrary to all other media; has there a solution to this issue in the last 4 years?
Thanks, everyone
Hello krystal!
I'm happy to help! Since this is a dated discussion, it would be helpful to understand which devices and updates you're using. Currently, our latest version of Storyline is Storyline 360 (Build 3.50.24668.0). And iPhones are currently running iOS 14.4.2. Additionally, are you seeing this behavior when specifically using Safari, or have you tried using another browser like Chrome?
Lastly, are you seeing this with all projects or just this one you're currently working on?
I appreciate you taking the time to troubleshoot this issue with us!
Hi Lauren, thanks for your response. I am seeing the behavior using an
iPhone 11 using 14.4.2 and the lessons are opening in chrome. The sound
does work if the ringer is on however if the ringer is silent it does not
work.The content is linked through my portfolio and because this is unlike how
most media reacts with the ringer off I am concerned those viewing may
struggle interacting if they do not know this quirk.I appreciate any info you can provide. If there is no fix I will add a note
to the content but prefer not to have to do that.
Thanks,
Krystal
Hi Krystal,
Thanks for sharing those additional details! I found a similar case where we worked with another user on this issue and found a solution that helped.
Are you able to share it privately with our support engineers? They'd be happy to take a closer look at your file and provide some guidance!
