Forum Discussion
No support?
We lodged a ticket last Thursday and we have not heard anything from Articulate. What is the best way to get support on a course? This is quite crucial for us as a course is massively impacted by the issue we are experiencing.
Most of the support team was on an extended break last week. That was announced via a big banner across the site.
I assume they're doing their best to catch up with issues.
LaurenConnelly : I'm tagging you to give this issue visibility.
Hello MatthewGee! JudyNollet is correct. Our company was offline last week and doing our best to catch up. I see your case in our queue so I've escalated it to our Support Engineers.
In the meantime, I would recommend testing your course in SCORM cloud to see if the same behavior occurs in another LMS environment. Our team will test the file that you've provided and follow up in your case.
