Forum Discussion

RachaelLundin-3's avatar
RachaelLundin-3
Community Member
3 years ago

Not seeing all the feedback on Review 360

I have email notification proof of my supervisor and a coworker providing feedback on my course, but when I go into Review 360, none of their comments are there.  I at least have their words (emailed), but no reference as to which slide they were looking at.  

Ideas?

  • Hi Rachael,

    I'm sorry you're not seeing all the comments people are leaving you in Review 360! I have opened a support case on your behalf. You should hear from our support engineers soon to help you work through your issue.

    Thanks for reaching out!

  • SilvaCarver's avatar
    SilvaCarver
    Community Member

    I'm also having the same issue. I'm collaborating with another team member on a Rise course, we know that colleagues are commenting because we have the email notifications, but the comments are'nt showing on the Review courses when we open them

  • Hi Silva,

    I'm sorry you're having an issue with your comments not showing up in Review 360! I opened a support case on your behalf. You should hear from our support engineers soon to help you get to the bottom of this issue.

    Thanks for reaching out!

  • Yes, I have also noticed this issue too. Forces me to first read the email notifications then insure they are in the review comments.

  • Hi Richard,

    Sorry you're hitting this snag as well. I opened a support case for you so we can dig deeper into it. One of our support engineers will be reaching out to you soon via email. You're in good hands!

    I see that you also posted here; the support case will cover both posts. I appreciate your patience!

  • Hi Jen,

    I'm sorry to hear that you're also experiencing this issue with Review 360! I've opened a support case for you so we can investigate what's going on. You should be hearing from one of our support engineers soon via email.