Forum Discussion

CindyBartrop-5d's avatar
CindyBartrop-5d
Community Member
5 years ago

Object Conditions

I want to set a trigger condition based on an object state, but whenever I try to select Objects, from the Conditions drop-down, Storyline crashes. Any insights?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Ta'Tarneshia,

    I see that you’ve reached out to our Support Engineers and are working with my teammate, Johnrey! You’re in great hands. We’ll continue the conversation in your support case!

  • GarryMotto-f5da's avatar
    GarryMotto-f5da
    Community Member
    3 years ago

    On a side note concerning this issue, I found that if I use my arrow keys to navigate between the selections it works just fine. Any time I simply try to click on one with my mouse, it crashes. Problem is when your in a rush and trying to get things done, trying to remember to use the arrow keys is not easy. 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Joanna,

    Thanks for letting us know about this and sharing these files! I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

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