Forum Discussion
One SCORM file of the 6 languages not correct
Hi! I posted before that Thinkific was keeping my language selection stuck and I wasn't being prompted for the language when I re-entered a course.
We took a different approach and decided to export all of the languages separately. When I export all of the files, one file, the Spanish one, is significantly smaller than the rest of the files and fails on upload. All other languages work. I've done this for 3 courses, and the problem only exists in one of them. What can be causing the one file to not be created correctly? I tried SCORM 1.2 and also 2004, 4th edition, with the exact same issues. You can see in the attached screenshot that the spanish file is only 16KB when all of the other files are 390,000.
Are there certain content types that don't work for translated content? I don't see anything different in this course than the other 2, nor can I think why it would only be a problem for one of the 6 languages.
Is there a way to only publish Spanish? I couldn't find a way to do that.
Would really appreciate any help and ideas. We're really struggling to get our first multi-lingual courses out with these issues.
Hi EricSantos! Thanks for the reply! I should have specified that I'm in Rise 360. I was able to do a Save As for the one language and then publish that file on its own and it worked!
3 Replies
Hi EricSantos! Thanks for the reply! I should have specified that I'm in Rise 360. I was able to do a Save As for the one language and then publish that file on its own and it worked!
Thanks for clarifying, AmyBradley-85bf, and I’m glad to hear that worked! Saving a separate copy for each language is a good approach in Rise 360, especially when you’re managing multiple localized versions.
Nice job troubleshooting and getting that Spanish version published.
Hello AmyBradley-85bf,
Thanks for sharing the details! I know how frustrating it is to have most of your language versions working and then get stuck on just one.
That tiny file size usually means the publish isn’t finishing, or some assets aren’t being pulled in. Since it only happens in the Spanish version of one course, it could be tied to something unique in that file.
A couple of things to try:
- Republish after clearing temp files or save the project under a new name.
- Make a duplicate with just the Spanish content and try publishing that.
- Double-check if any slides are pointing to missing or corrupted media.
If it still fails, please feel free to share your Storyline file with us in a support case so we can test it on our side.
We’ll be happy to help you get this sorted so you can move forward with your courses.
