Forum Discussion

RobertWatkins-5's avatar
RobertWatkins-5
Community Member
4 years ago

Open Target in New Window

Hello, We recently used Rise, which I love madly btw, to author a course with an interactive button stack. One button is set for email, however it gives a 'contact your site administrator' error w...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
4 years ago

Hi Robert! Tell me more about how you created the button. Did you set the destination to "Send an Email" as shown below?

Also, do you have an email client like Microsoft Outlook or Mac Mail installed on your computer?  

RobertWatkins-5's avatar
RobertWatkins-5
Community Member
4 years ago

Hello,
Yes the button is set to Send Email. Our LMS provider, Brainier, has said it is due to the target opening in the same window that conflicts with their security coding. Their suggestion was to set the target to open in a new window, but we see no option for that.
Let me know what other info you would like and have a good evening,
Robert

Robert Watkins
Learning Specialist | Human Resources
ICW Group Insurance Companies
rwatkins@icwgroup.com
p: 858.350.7371
FOCUS | HONOR | INTEGRITY | PASSION
[ICW Group Website]

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Robert, when you click on a button block that is configured to Send an email, it should open your computer's default email client. Do you have Microsoft Outlook or Mac Mail installed on your computer?

    By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.