Forum Discussion
Overlapping States
I've been noticing a randomly occurring, but frequent, issue since the newest update. On some objects, the Normal/Original state will overlap with any other state (Hover, Visited, custom states, etc.)
So when you hover over a button, the text might change color, or an image might change, but the original text or original image can still be seen underneath.
Here is a quick example, a side by side screenshot from a published example:
On the Hover state, the icon is changed so that the bars on the chart sit a little higher when hovered over, though you can still see the original icon being used underneath when this happens. Additionally, you can see the stroke thickness looks more intensified as the images are overlapping. If I did this with a lighter text color on the hover state, and made it bold, you could still see bits of the original text peeking out from behind. I've tried testing this with .PNG, .SVG, .GIF, and other transparent files, but it happens with Storyline assets as well.
Here's another example using an icon built into Storyline. On Hover, the icon should just rotate 90 degrees, however, when in Preview or Published mode - the icon overlaps, and instead of having horizontal lines, we're left with a waffle/grid. Each example was made using a new Storyline file.
What's strange (or stranger) is that I can make a new state, set it to hover, delete all the objects on that new state, copy and paste in place the original assets used, and then swap the icon - and it will still happen.
The only workaround I have is to paste in place the base of the button (in this case the white rounded rectangle) two or three times, depending on any shape effects (e.g. drop shadows), which adding a bunch of objects to one state doesn't always yield the smoothest results once published. Additionally, in some circumstances, doing this causes a flicker effect on the hover state where the new button base flashes in before the rest of the other objects do, or the drop shadow will flicker when hovered over.
Fixes? Workarounds? Is this a known issue that needs to be patched?
I get the exact same problem. Is it solved?
Hi Dan,
Thanks for reaching out! I understand you are seeing both your visited and normal button states after returning to your base layer. I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Caitlin, check Benoits exelent solution a couple of comments up and download the example file.
Hi Brett,
Great call opening a support case! I see that you're currently working with my colleague Philam. You're in good hands! We'll continue the conversation over in your support case.
Have a great start to your week!
Hi - Experiencing the same thing, in different files. This was not an issue previously.
Instead of everyone creating multiple individual support cases for the same issue, is there a general workaround that can be shared publicly? Or better yet, a solution in the next update?
Thanks,
Edited to add:
What I did as a workaround: In the "hover" state, I added a shape (colored the same as the block, with no outline) to cover the area of where the "normal" state text is. This allowed the new text to display without an overlay.
Hope this helps someone until the issue is resolved!
I just ran into this issue myself, therefore, it's still a problem and not fixed.
I had a book that activated via Hover state, but I wrote on the normal state with a text box and it was overlapping the text on "Hover".
I deleted the text in the normal state and added a text box on top of the image, then created a trigger for the text.
Set State of "Text Box" to Hiden when user Hovers over "Picture" Restore previous state when user hovers out.
Hi Amber & Heather!
Sorry to hear that you also have been affected by this behavior! Thank you for reaching out and sharing a workaround you found helpful!
We are still tracking a known issue that causes non-normal states to show all objects from the normal state even if the non-normal state does not contain them.
If you would be willing to share a copy of your project file here in the discussion or privately through a support case, we’d be happy to take a closer look and verify if this is the same bug that is affecting you.
In the meantime, here’s a closer look at how we identify and tackle bugs.
Okay, so it's starting to do this more? I just had my hover state overlap with every state being it's own unique state. Every state had everything deleted off of it and everything. What's strange is that it was working fine, and then after publishing someone pointed out that issue was suddenly present, and so it was. Then when I went to try it out in a Storyline preview, the issue was suddenly present there as well. I have to bring this up because I literately had to create a workaround on this slide as it was having the original issue like in this forum, that's when I replied a few days ago. I got it to work, and now it's doing it despite that.
Good news, if you need to do a Click to Reveal or one-off Visited state, I found another silly solution that prevents the Hover state from going rampant; forget the Visited state entirely. Pretend it's gone. Instead, use the Disabled state. Set up a trigger so when X is clicked the state is changed to Disabled. Then, if you need it gated, set a trigger for when the state of all buttons is Disabled. Since the button is disabled, the Hover state shouldn't be able to be activated.
Is there any update or news on when this might be fixed?
Hi Spencer. Thanks for taking the time to share all of that - MOST APPRECIATED!
I'm also having this issue. I have a group of teal icons that turn white on hover, and should turn grey after being visited. Instead, they are remain teal/white in normal/hover mode and do not show the visited state.
The same states and triggers work fine on the text below the icons, but not on the icons. If I disable the hover triggers, the visited state works. I even created a custom hover state, but the bug persists.
In my attached one-slide example, the computer icons have the hover state and the other two icon groups do not as proof of concept.
Please help!
Hi Lynsie!
Sorry to hear you've hit this snag with visited states from your Storyline course!
I see that you've already opened a support case as well. Great move! You're in excellent hands working one-on-one with our support engineers and should be hearing from them shortly.
We can continue troubleshooting through your case to keep all information in one spot.
