Passed/Failed vs Passed/Incomplete Reporting

Hi Darin - you've found it. The user MUST hit that results slide for the results to actually get reported. If it's in another scene that the user doesn't "view" then the report results trigger on that results slide won't ever "report" back to the LMS. I call your solution the "hidden results" slide. Just so you know for future reference, your "results" slide doesn't actually have to show anything. I put a title off the slide so it's named (and you need an object of some sort to hold the timeline at 0.25 seconds). Otherwise I delete all other objects and set the "next" trigger to be when the slide's timeline ends. The only important part is that the trigger to "submit results" needs to stay and should go at the beginning of the slide's timeline for best results.

One other way to do this, if your version of Storyline 3 has the newer "complete course" trigger, is that you can use that trigger in lieu of a results slide. This only works though if you don't have a quiz that you need to report a score on.

I also second Lauren's recommendation to always test your SCORM packages in SCORM Cloud. It's free for packages under 100 MB. It ensures that you get expected results BEFORE taking it into your LMS. This way you can narrow issues down a bit more - in this case, the package didn't track in SCORM Cloud so you knew the issue was with the package and not a setting in the LMS.

Hope this helps!