Passed/Failed vs Passed/Incomplete Reporting

Paula,

Marco's comments about removing the <masteryscore> from the manifest are important. If it's there it does a couple things in our LMS (Saba)

1. it checks Is scoring
2. Adds a mastery score to the LMS for the content when it's attached to a class.

<masteryscore> is added to any Storyline manifest file if you have a results slide in your content, even if you are tracking slides viewed. If you publish as  SCORM 1.2 it will cause the LMS to override the tracking settings in the content and may use the score in the quiz to determine success. It may have other effects in other LMSs.

You may want to check that the content is not set to use scoring in the content repository. And you may want to try removing the <masteryscore> tag completely from the manifest.xml file.

Hi Paula,

Sorry to hear that the reporting settings do not fit how you're looking to report the course. To confirm, are you tracking by slides viewed, or by quiz result?

You can only choose one, and if you prefer grading by quiz result, I would recommend restricting the navigation so that the learner is forced to view all slides and take the assessment.

Awesome, Marco. Thanks for popping back in with an update :)

Thanks for your reply.
I solved, manually editing the manifest file and removing the parameter from the <adlcp:masteryscore> tag.
Now it works properly, even on that damn'd LMS :-)

Thanks for sharing the results of your testing, Marco.

Since it's working as intended in SCORM Cloud, I'd follow up with your LMS team to understand the reporting difference.

I also wanted to let you know that your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi Marco,

Happy to lend a hand! While there isn't a way to tell the difference between the two outputs in the manifest file, there is something we can do to narrow down the cause of the problem.

First, let's be sure the "Passed/Incomplete" file is reporting correctly. To find out, we'll need to test it in another LMS environment, like SCORM Cloud. 

SCORM Cloud is a free LMS testing tool, so you're welcome to test the course there yourself. Or, we can help you test it – just send your original project file to our team here. We'll give it a test then delete it when we're done troubleshooting. 

Hi.
I exported a course with  "Passed/Incomplete" option, but on the LMS it's showed as "failed".
So I tried exporting the course with both options "Passed/Incomplete" and "Passed/Failed".
The 2 manifest files are identical: where should I find a difference?
How can I be sure to get the right LMS behaviour (Passed/Incomplete)?
THX in advance!

Hello Erica,

From those images, it looks like you understand your options of Track using course completion or Track using quiz result.

It sounds like the best option for your would be to track using course completion. The LMS will report either Complete or Incomplete, but not partially complete. It's up to the LMS if they also utilize a 'Success' status as well, which is what I believe you are asking.

Hi Erica,

If you're tracking by course completed/viewed  you don't need to select an option for the reporting wording. Could you share a screenshot of what you're seeing in SCORM Cloud? 

Hi there - I'm struggling to understand how we can have a Rise course be solely marked as Complete/Incomplete without a quiz. Please find photos attached. If I track by course completion, I can't select what type of data I want. My courses never have quizzes or scoring but there is still a "Satisfaction" score pulling in SCORM Cloud. I don't know what information that is gathering.

Thanks!