Forum Discussion
Hi Katie Birdwell, I'm having a similar situation, do you mind sharing the solution provided by the support team.
Thank you
Hi Ronny,
After submitting a copy of the Story file, the support team was unfortunately NOT able to replicate the problem we were having. They did say that the course length and amount of questions could have been an attributing factor to the issue, as well as it being a problem with how the LMS was responding. I'm sorry to say they weren't able to give us a solution! The course was scoring correctly when tested in the SCORM Cloud, so they suggested opening a support case with our LMS provider because it seemed to be an LMS-specific problem. We were never able to pin down a concrete reason. I went back through my emails with our LMS provider and don't see anything about what the solution was - I'm sorry for not being of more help!
kb