Forum Discussion

RossHarrison's avatar
RossHarrison
Community Member
7 years ago

Pasting images causing freezing

Hi all, Hoping someone may be able to assist with a current issue i have. I've recently got a new laptop with windows 10, and now when i copy and image from a powerpoint presentation, and paste i...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
7 years ago

Hi Kelly! 

When upgrading to a new Windows environment, you'll need to uninstall and reinstall Articulate 360 or Storyline 3. If you've already done that, I'd like our Support Engineers to dig deeper into the issue! Please use this link to share your course with them. 

  • KerryORourke's avatar
    KerryORourke
    Community Member
    7 years ago

    Hi Articulate Support Engineers,

    Do to my companies policies and procedures, as well as the sensitive nature of the course material, I am not able to share my course with you. The issue I encountered is the exact same as the individual who started the post two months ago. I have uninstalled before the Windows upgrade and had the software reinstalled after the Windows upgrade to Windows 10 was complete. This issue has been a problem ever since the upgrade. Please reach out to the person who originally posted on E Learning Heroes or the multiple other people who commented stating they have encountered the same issue (example: EJ Lablanc).

    Thank you.

    [AA logo]

    Kerry O'Rourke
    Instructional Media Designer - Reservations
    Reservations Training and Development

    Office 336-760-7814
    [Oneworld Logo]

    • VinceScoma's avatar
      VinceScoma
      Community Member
      7 years ago

      Hi Kerry, 

      I can understand your concern! Anything shared with our team in a Support Case is kept confidential, and we regularly remove user files from our systems. Our team is also happy to sign an NDA upon request.

      I did go ahead and open a Support Case for you so our team can provide further insights on this!