Forum Discussion

RossHarrison's avatar
RossHarrison
Community Member
7 years ago

Pasting images causing freezing

Hi all, Hoping someone may be able to assist with a current issue i have. I've recently got a new laptop with windows 10, and now when i copy and image from a powerpoint presentation, and paste i...
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KerryORourke's avatar
KerryORourke
Community Member
7 years ago

Hi Articulate Support Engineers,

Do to my companies policies and procedures, as well as the sensitive nature of the course material, I am not able to share my course with you. The issue I encountered is the exact same as the individual who started the post two months ago. I have uninstalled before the Windows upgrade and had the software reinstalled after the Windows upgrade to Windows 10 was complete. This issue has been a problem ever since the upgrade. Please reach out to the person who originally posted on E Learning Heroes or the multiple other people who commented stating they have encountered the same issue (example: EJ Lablanc).

Thank you.

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Kerry O'Rourke
Instructional Media Designer - Reservations
Reservations Training and Development

Office 336-760-7814
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VinceScoma's avatar
VinceScoma
Community Member
7 years ago

Hi Kerry, 

I can understand your concern! Anything shared with our team in a Support Case is kept confidential, and we regularly remove user files from our systems. Our team is also happy to sign an NDA upon request.

I did go ahead and open a Support Case for you so our team can provide further insights on this!