Forum Discussion

RossHarrison's avatar
RossHarrison
Community Member
7 years ago

Pasting images causing freezing

Hi all, Hoping someone may be able to assist with a current issue i have. I've recently got a new laptop with windows 10, and now when i copy and image from a powerpoint presentation, and paste i...
storyline 360
RenGomez's avatar
RenGomez
Staff
6 years ago

Hi Santiago,

I'm really sorry to hear that you've lost hours of work, and are considering leaving Articulate. It seems like this issue has been a constant for months now, and I understand the frustration!

I've started a case on your behalf to connect you with someone who can help with directly addressing these issues. They'll be reaching out as soon as possible!

In the meantime, here are the steps for finding a temporary file in case you need to recover something you've saved.

Here's how to check: 
  1. Open this folder in Windows Explorer:  %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline. 

We'll do our best to help!