Forum Discussion
Pausing video doesn't pause timeline
Hi everybody!
I'm stuck with a little problem my tester found.
I've placed many videos in different slides with automatical advancing. The tester discovered that if you pause the video by clicking on it, the video pauses while the timeline keeps going on.
So, what happens?
As the timeline is set in order to have the same duration of the video, if you pause the video to take some notes, the story goes on...
Any idea? 
19 Replies
+1 We're having issues as well. There seems to be a disconnect (as Stefan mentioned) between the video timeline and seekbar.
Hello Stefan and Jordan,
Thanks for reaching out and sharing that you are experiencing an issue with the video and seekbar being out of sync when jumping to a position in the seekbar.
I'd like you to share your project files with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hello Leslie,
sure, in the attachment you will find an exemplary SL file.
With kind regards
Stefan
Thank you, Stefan. I appreciate you sharing a sample .story file so that I could see what you were experiencing. I was able to see the same behavior, so I have opened up a support case on your behalf to work 1:1 with a support engineer. You should be hearing from someone soon.
Hello. It's surprising that Articulate hasn't figured out a fix for this. The problem is not so much creating a workaround for it as the default play/pause behavior of the Seekbar, which can't be worked around at all.
Here is a slide with the workaround on it published here - https://360.articulate.com/review/content/2538f196-881b-4781-aa83-97a75849727f/review
Story file attached.
This workaround DOES allow anyone to jump forward or backward in the timeline and resume from that point no problem.
You can also just trigger the video when clicked to pause the timeline and use just one transparent object to resume it if you don't want to use two (one to pause, one to resume).
Issue is that even with this, if users pause the video by clicking on it, and then resume play via the Seekbar, they will then still have to click the video twice to pause it again, if they want to pause it by clicking the video instead of the Pause button on the Seekbar. This is only and issue if the Seekbar is enabled anyway, so may be of no impact to many of you that would need to use this workaround.
Thanks heaps Dave, for accessibility I like to always have the video controls showing. Your solution worked well, and I love the giraffe!
