Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Hello, we use Rise 360, and we are experiencing the same problem with extra characters beeing added to the name of PDF files.
The issue is already in Rise preview, and when publishing from Rise to Web. However, when publishing from Rise to Articulate Review, the PDFs have the proper name. It's a good indication that the issue is in Rise.
When opening the web publish folder, the PDFs have been renamed with extra characters, so we if we change the file names, the links won't work anymore in the course.
We have 10 downloadable PDFs in this course and we need an immediate solution.
Thank you
(sample image was named "Glossary.pdf")
Hi There!
Would you be willing to share the PDF file with our team? We'd like to check if any extra characters are added to the file name when downloading the file.
If that's fine for you, you can share the file privately with us by opening a case here.
This is my file. Thank you for help!
