Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Sorry to bother you again. Is there any chance to solve my problem with the incorrect file name after downloading? I already send you the file. Need your help so much!
Hi Sofia,
Happy to investigate this with you, if you need faster help, you can share the file privately with us by opening a case here. Can you help me with a few more details?
- Where is your Rise 360 course hosted? A web server, LMS, or somewhere else?
- What web browser were you using when you noticed this problem?
Hi Renz,
Thank you for your response! I am using Google Chrome. I noticed the problem while previewing the course. After reading your message I published the course and the file name was correct! Thank you:)
