Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

ParamitaBhattac's avatar
ParamitaBhattac
Community Member
4 years ago

Hi,

The name of a downloaded PDF file in Rise is different than the name of the file that is uploaded to Rise from the PDF Multimedia block. The downloaded file has some random characters added to the original filename. The same thing happens when downloading the pdf file from the LMS where I've added the SCORM of my Rise course to. I've noticed that this happens when downloading a .PNG image as well.

I'm using Google Chrome to view my Rise courses as well as the LMS. 

Could you please help fix this?

Thank you!

 

 

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