Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

Renz_Sevilla's avatar
Renz_Sevilla
Staff
4 years ago

Hi Jacinta! Happy to work this through with you, if you need faster help, you can share the file privately with us by opening a case on this link here.  Can you help me with a few more details?

  • Where is your Rise 360 course hosted? A web server, LMS, or somewhere else? 
  • What version of Chrome were you using when you noticed this problem? 
  • JacintaMahady-2's avatar
    JacintaMahady-2
    Community Member
    4 years ago

    Thanks,

    I have shared the file via the link.

    I am using the following version (it updated as I opened it to check but
    the issue is still occurring) Google Chrome is up to date
    Version 90.0.4430.72 (Official Build) (64-bit)

    It is being hosted on an LMS via SCORM file but it also occurs via link,
    and even when I download it within rise if I am editing.

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