Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
I'm experiencing the same thing when the Rise course is in Moodle but also on rise.articulate.com/author. I notice that when the PDF opens in a new Chrome browser window (from rise.articulate/...) that the extra 16 characters in the filename match part of the name of the PDF in the exported Scorm file (inside the scormcontent/assets folder). When I download the PDF from Moodle it also has those same 16 characters, with additional 16 characters in front that are different from the first 16 characters in the exported Scorm file. Hope that makes sense and hope it helps to debug this issue.
Hi Gary! I'd like for our team to take a closer look at your course. Could you please open up a support case and share it with us privately via this link?
