Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

TracySmith2's avatar
TracySmith2
Community Member
4 years ago

Any fix on this yet? The current Rise I'm working in added all of these characters (CaHkZeGrEpyXj48v-) in front the filename after downloading. It makes it confusing. Did I download xyz.pdf or did I download CaHkZeGrEpyXj48v-xyz.pdf?

Any workarounds or naming conventions found to help? What's the status?

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Tracy, I am sorry that this issue is causing confusion when you download a file from the course. Our support engineers are ready to help. Feel free to reach out to them here.

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