Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

Ann-MariePic526's avatar
Ann-MariePic526
Community Member
4 years ago

Hi 

I am creating a Rise course with the download file block and I am experiencing the same issue. The filename in the download folder has extra junk characters e.g. _whf-Jm-p8v9jOVf_kU97xddocoTeKxJj and then the filename.

We are using Totara as our LMS, and the Rise package is saved as a SCORM 1.2 package. I am viewing the SCORM package on Google Chrome 92.

Can you please let me know if there have been any updates to this download junk character issue?

Thanks

Ann-Marie

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Ann-Marie, we don't have any updates to share yet, but we would love to look into this further. Feel free to open a case here. Our support engineers are ready to help. 

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