Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

AlyssaGomez's avatar
AlyssaGomez
Staff

I'm sorry you're running into that, Steph! Is your course hosted on a web server, LMS, or are you viewing the Share link?

Stephaniesingh's avatar
Stephaniesingh
Community Member
3 years ago

Hi Alyssa.

 

Thanks for getting back to me.

So our Rise courses are hosted on an LMS.

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    3 years ago

    Hi Steph, thanks for sharing that. Just another quick question, what LMS are you using?

    • Stephaniesingh's avatar
      Stephaniesingh
      Community Member
      3 years ago

      We are using Skilljar

      • LeaSAgato's avatar
        LeaSAgato
        Staff
        3 years ago

        Hi Steph, thanks for letting us know the LMS that you're using to host your courses. We have this issue documented and we'll let you know as soon as we have updates on this possible software bug.  

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