Forum Discussion
Play and Stop buttons greyed out in Timeline
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
I am using Windows 10. Storyline 3 - Update 5: 3.5.16548.0 My file size is 743,362KB
I have 7 scenes. three of which are only one slide at this point. I am also getting the greyed out play and stop button on the timeline viewer. I previously had Storyline 2 and it did the same thing. I had hoped that it would be fixed when I got storyline 3. I only have one instance of the software open. I also noticed that there are times when it will, out of the blue, have an error and it closes. I reopen it and have to save it again. I assumed that it was because I had not saved it more than a couple times a day.
If I open and close the file multiple times, it will finally fix itself.
Sorry you've hit this snag too, Michelle! This is still an open issue for Storyline 3 and Storyline 360, and while our team continues to investigate, luckily most folks have shared one of the following workarounds helps:
- Saving, closing Storyline 3/360 and restarting
- Switching between scenes and slides
- Zooming in and out of the timeline
