Forum Discussion
Play and Stop buttons greyed out in Timeline
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hi Angela,
Our team is still looking into this issue and hasn't found a consistent reason or way to reproduce it. Can you share a bit more about your environment and when/how you're able to see the buttons grayed out?
Also while you're working in Storyline - there are a few workarounds you could try to reactivate those buttons again:
- Saving, closing Storyline and restarting
- Switching between scenes and slides
- Zooming in and out of timeline
- Undock and redock the timeline.
Let us know any other insight into your set up, and we'll also keep you posted here as our team looks into this!
Thanks! Save, Close, Restart worked for me!
