Forum Discussion
Can't load Storyline 360
When I click on the Articulate App to sign in, I can't. I get this error: {"name":"AxiosError"}
I've tried removing and reinstalling the app.
I can log into Articulate on their website so my account is good.
I've tried double-clicking on a .story file but brings up the Articulate sign in window and I get the {"name":"AxiosError"} error.
Any ideas?
Hi ScottNipper,
Great call opening a support case! I see that you're working with our colleague Woojin. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
6 Replies
Let me add that when I first click on the Articulate icon I get this message. I do not get redirected and instead I click on Start Over and a browser opens up and returns the Axios error.
Hi ScottNipper,
Thanks for reaching out!
Can you please confirm which browser and version you're using? Please try setting your default browser to one of our supported browsers (Google Chrome, Microsoft Edge, and Firefox) and make sure the latest version is installed.
You can also try clearing your browser cache, and if that doesn't do the trick, please connect with our team in a support case!
I've tried opening the link in all three supported browsers. Same error. I cleared my browser, same error. I guess I'll connect with support. Thanks.
