Play button in the timeline not working

Try hitting the stop button (Square) icon first, and then hitting play.  See if that makes a difference.

Hi Petronela!

Looks like Ron has popped in to assist you here.

I wanted to mention that since you are only having difficulty with the one file across systems, perhaps importing the file into a new one will assist.

Hi all,

I see this issues has popped up on a few threads. I'm having this same issue but I don't see any way to resolve it. (I've also posted on https://community.articulate.com/discussions/articulate-storyline/storyline-360-timeline-stopped-playing).

This is what I've done so far:

1 - file was originally created with SL1, now upgraded to SL360.

2 - one thread said to make sure Flash was updated. Just did that (on version 25.0.0.148 now) --> didn't fix the issue of the play button not working.

3 - Imported my story file into a new one, as Leslie mentions here --> didn't fix the issue of the play button not working.

Is there another way that I can cue up my slide elements? Need help!

Thanks,

...Z

Quick edit - I discovered if I move the timeline pointer line (I'm sure it has an official name) off the playhead, the play button works as intended without issue.

Thanks for popping in to share Zdravko and for linking to your other question.

Hi,

I cannot use the play button on the timeline. Not by duplicating, not by moving the play "pointer" a few seconds in, on the timeline. I cannot use the preview function either. I can play the very first slide, but thats it.
The file is copied from another language version and converted to new. My only thought is that the coying process corrupts the file. My colleague has the same issues with the file when opening it.
Others with similar SL 360 problems?

Nina

hi... i have problem with my preview.

usually i just drag the cursor to the start and hit spacebar, the preview will start on that page... i now failed to do so.

can you assist me on this?

Hello Avonleasyg and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're running into a similar issue. 

I just took a look at one of my sample courses and I'm unable to replicate this behavior.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

I'm having same problem. My security is updated, software updated, import tried, move start to further in timeline, etc. Nothing works to make the play button on the timeline work. Thanks

Hi, Karen.

Thank you for opening a support case with our engineers! I see you're working with my teammate Lianne, so you're in great hands!

Please reach out to Lianne through the case if you have questions.