Storyline 360 Timeline stopped playing

When I click the play button on the timeline, the timeline doesn't play. The play icon changes to the pause button, but it actually doesn't advance forward or play my audio. If I open the audio track and then save and close, then it will play. Anyone else run into this? I remember having this issue in the early days of Storyline 2 and now it seems to have resurfaced. 

7 Replies
Wendy Farmer

Hi Danielle

I've seen this in SL2 but haven't experienced it yet in SL360. Usually happened to me if there was audio or video on a slide as opposed to objects on screen that I was displaying at different times. I found it would kick in about a second after clicking the play button, it would immediately change to a pause icon, then there would be that sec delay and it would work. 

Is it not responding at all for you?


Leslie McKerchie

Hi Zdravko,

Nothing new yet. We’re still working on this, but it is definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. I will update the team to let them know that additional users are being impacted and that will allow me to update here when applicable as well.

Zdravko Gunjevic