Forum Discussion
Play button in the timeline not working
Hello Andrew,
Thank you for reaching out and sharing what you are experiencing with your project.
As you can see, the play button is working for me in your sample file.
Does the play head work on any project?
As Karen mentioned, you should have installed your software with Admin rights:
Articulate 360: Installing, Updating, and Managing the Articulate 360 Desktop App
If you need to enlist the help of one of our support engineers, you can reach them directly here.
Hi Leslie,
Thanks for the response. The playhead did not work in any project at all, no.
I did install the program with Admin rights. What Karen is saying is something different. She recommended that I run Storyline as Admin after installing it. Previously when the problem was occurring, I was running Storyline just by double-clicking a .story file like any normal person would. But now I need to right-click Storyline from the Start menu and select "Run as administrator" every time I want to use it. As soon as I started doing that, the issue went away. So apparently, once you install the software as admin, you better be running it as admin every time you open it.
